|
|
| Lite |
$2000
per year / per system |
Service
Hours
9am - 5:30 pm M-F
|
Phone
Support
Included/Unlimited
No After Hours/Weekend Service |
Onsite
Support
$150.00 per hour |
| |
| Standard |
$3500
per year / per system |
Service
Hours
9am - 5:30 pm M-F
5:30pm - 9am/Weekends
|
Phone
Support
Included/Unlimited
Included/Unlimited |
Onsite
Support
$125.00 per incident dispatch Fee
$200 per hour |
| |
| Preferred |
$5000
per year / per system |
Service
Hours
9am - 5:30 pm M-F
5:30pm - 9am/Weekends |
Phone
Support
Included/Unlimited
Included/Unlimited |
Onsite
Support
$50.00 per incident dispatch Fee
$100 per hour |
| |
| Non-Contract
Rates |
Service
House
9am - 5:30 pm M-F
5:30pm - 9am/Weekends |
Phone
Support
$75.00 per hour
$125 per hour |
Phone
Support
$175.00 per hour
$300 per hour portal to portal |
| |
| Special
Notes: |
New
contracts and yearly renewals include a "System
Evaluation" visit.
A "System Evaluation" consists of cataloging
the hardware and software components (i.e. serial numbers,
software versions, peripherals) of the existing system
and determining the system's current functional condition.
Please note: This visit is for evaluation only. Preexisting
problems will not be resolved during this visit.
This client is responsible for maintaining software
support agreements as we will not provide any software
for such upgrades.
All times listed are Pacific.
|
